If you have a warranty claim, contact the Alumawood dealer from whom you purchased your Amerimax shade structure as they are near you and familiar with your purchase and/or project. If you cannot determine the name of the Alumawood dealer, please call 1-800-448-4033 for assistance. The dealer’s service representative will help diagnose the problem and determine if the parts are covered under warranty.
If after five days your local Alumawood dealer has not responded to your claim, submit a warranty claim online or send a written complaint to:
303 Research Drive, Suite 400
Norcross, Georgia 30092
Once we receive your online submission or written letter, an Alumawood representative will respond to your claim within two working days.
Alumawood - Warranty Claim